Glossary

An internal account must be active for the the user to be able to perform tasks on District Engage. If the account is not used for a while it will become deactivated. Only a Super Admin can re-activate the account.

An administrator manages or oversees the operation of a computer system, network, or organisation, often with privileged access to sensitive data and the ability to make important decisions.
In District Engage an Administrator has special permissions and is responsible for overseeing all functions, roles, permissions and approvals across the system.

Any projects with an unpublished workflow state are archived. Project data, analytics, revisions and submissions are saved on archived projects. Projects may be archived when they are finished and no longer require online visibility, or if the project has been delayed. Unpublished projects can be published at any stage.

Authentication is the process of verifying the identity of a user or system, typically through the use of credentials such as passwords, tokens, or biometric data. See also 2FA.

When logging in to District Engage, users may be asked to confirm their identity via 2FA. This requires the user to download an Authentication App (eg: Google Authenticator) from the App store on their mobile phone. Once installed, the App will provide the user with a unique numerical token when they login to District Engage. Enter this token into the 2FA screen when prompted to gain access to your user account. See also Two-factor authentication.

When an internal user account hasn't been active for a while, it may be deactivated. Super Admins can choose to automatically deactivate accounts after a specified period of time via a tool in the Settings menu.

The number of site bounces within the selected date filter. A bounce is a session during which a visitor viewed an entry page but did not continue to another page view, or goal conversion. See also Reporting.

The average bounce rate within the selected date filter. The bounce rate is the percentage of visitors who enter and leave a single page, without any further interaction. See also Reporting.

Every project in District Engage is owned by a Team. There are two types of team, Department Team and Campaign Team. When a new internal user is created, they can be assigned a team role within a Department or a Campaign.
A department team can own multiple projects. For example the Health Department may own several projects relating to health. Meanwhile, a Campaign Team, such as Building Banyule Better, may own projects relating to health, as well as projects in Transport, Construction and Recreation.

To help users search and find consultations, Projects can be tagged with Categories. (See Advanced Settings on the Edit tab of the individual project.) Administrators can add, delete and edit Categories via the Settings menu.

The configuration interface is only accessible to administrators with special permissions. They can edit and customise the content of the user interface.

There is a range of content created to enhance public consultations with additional information and services. This includes Events, Timelines, Updates, Documents and project Pages.

Content tools are used to create and manage digital content to populate your website. In District Engage content tools include Project Pages, Updates, Events, Timelines and Documents. Select a Project to see the Content tools used in that project. Click on a tool for more details.

The number of users that have been online in the last 30 minutes in the context of the dashboard. This metric is not affected by the selected date filter. See also Reporting.

A dashboard is a graphical user interface that provides an overview of important information, data and metrics in a single location.

In District Engage, the Dashboard window is personalised for each user. It displays customised reporting and project activity. It is the default user interface.

When an internal user account hasn't been active for a while, it may be deactivated. This period of time ranges is set by the Super Admin. See also Automated user deactivation.

Every project in District Engage is owned by a Team that is assigned to the project when it is created. There are two types of team, Department Team and Campaign Team. When a new internal user is created, they are assigned a team role within a Department or a Campaign.

A Department Team can own multiple projects. For example the Health Department may own several projects relating to health. Meanwhile, a Campaign Team, such as Building Banyule Better, may own projects relating to health, as well as projects in Transport, Construction and Recreation.

The user's Display name or username is visible on the top right in the navigation bar. This name is used in conjunction with a password to log into the website. The preferred format is Firstname.Lastname

Documents such as reports, draft consultations, masterplans, survey data or references provide necessary background information to a project.
To add supporting Documents to your project go to the Projects window and select a project. In the Left hand menu click Documents to view existing project documents. Click Upload for a new document, or select a document to preview, edit and view version history. See also Content Tools.

This is a System role on District Engage. An Engagement officer can create new and update exisiting project content and participation tools. This content must be approved prior to publishing. The Engagement Officer can also answer and publish public submissions.

Public Events such as public forums, community meetings and pop-up events help increase community engagement for your project. You can publish Event notifications on your website.
To create an Event, go to the Projects window and select a project. In the Left hand menu click Events. Add a title and description, dates and times, number of registrations and location details. See also Content Tools.
Please note, in the context of Reporting, Events refers to the number of events created within the selected date filter.

The average number of events created within the selected date filter. See also Reporting.

The number of visitors that have signed up to follow a project within the selected date filter. If a single visitor has signed up to follow two different projects, this user will be counted as two followers. See also Reporting.

A structured questionnaire that collects data from respondents. To find out more about Surveys and how to create them, click here.

The front end, or client-side, refers to the user interface and functionality that is visible and accessible to end users.​

In District Engage, access the front end by clicking on the login name on the top right of the screen and select front end from the dropdown. To return to the back end, select "Dashboard" from the dropdown.

The Html block is a WYSIWYG editor that enables you to add additional content to your dashboard. See also WYSIWYG.

The Idea board is a participation tool that enables public users to contribute ideas and suggestions to an engagement project. These ideas can be "liked" by other users.​

To create an Idea board for a project, click on Idea board in the Left hand menu. Add Idea board, and then complete the fields. See also Content Tools.

This is an extension of the Idea board that enables public users to add ideas and feedback directly onto a map by adding a dropped pin onto the map and filling out a feedback form.
To add a map to an Idea board, administrators can add the geospatial details of the location to the Add a map field.

The percentage of unique visitors that have interacted with content.
The following behaviour counts as interacting with content: liked, commented, downloaded a document, RSVP'd to a meeting, or followed a project. See also Unique visitors, Reporting.

In District Engage, projects are categorised into different areas of Interest, such as Arts, Health or Justice.
To receive notifications about projects, users can manage their Categories of Interest via their Profile on the User Menu. See also Locations, Categories.

Internal users have access to the dashboard. They will be assigned a role within a team, department or project and will have specific team/project permissions. They can perform administrative tasks based on their role. See also Administrator.

One of three menus in the Dashboard, the Left hand menu displays the available actions and tools for specific projects or functions. See also Top level menu, User menu.

The Map library displays all maps created for a project. To view the Map library, click on Maps in the left hand menu and select Map library. Add a map or edit as required.

The average number of minutes spent online per day in the context of this dashboard and the selected date filter. See also Reporting.

Notifications provide users with reminders, communications and other timely information.

Pages are static standard pages such as About us, Privacy Policy, Terms & Conditions and Community Guidelines that apply to an entire site.
To add, edit, or delete a static standard page, click Content from the Top-level menu.
NB: "Pages" are not the same as "Project Pages".

The percentage of unique visitors that submitted to a participation tool. This metric takes into account submissions to surveys, polls, map surveys, questions, ideas and discussions. See also Unique visitors.

In District Engage, People refers to participants, internal users, teams and roles. Click People on the Top-level menu to view and manage users, teams and roles.

Every user on District Engage is granted specific Permissions based on their role. For example, participants can contribute feedback to consultations. Internal users may have permission to moderate or approve content or approve new team members, depending on their role. The Super admin has permission to perform every action on the site.
Only Super admins can allocate and manage roles and permissions.

A Project is a self-contained set of content and participation activities that supports a community consultation that is published for internal or external use.
A Project will contain Content, Participation tools and Reports. Click Projects on the Top-level menu to view all Projects you have access to. Click on a project to see more detail.

A Project manager is a System role on District Engage. The Project Manager can create projects and delete and un/publish their own projects. They can perform these tasks: Publisher, Reviewer, Engagement Officer and Public Moderator.

Each project will consist of a website landing page, engagement tools, and if required, additional Project pages.
To view, add or edit Project pages, go to the Projects window and select a project. In the Left hand menu click Pages.

This is a Permission group that relates to the creation and editing of pages for specific projects. See also Permission groups.

A Public moderator is a System role on District Engage. They can approve and reject public submissions including ideas, maps, discussions and questions, and approve and reject comments to those submissions.

Public users can register for an account. Once their account has been approved by an Administrator, they will be able to contribute to consultations. When they have actively contributed to a public consultation such as via a survey or a poll they are called Participants. See also Participants, and Registrations.

All changes to content that are scheduled for publishing in the future are listed in the Publishing schedule for that particular project.
To view the Publishing schedule, navigate to a particular project, and click on the ellipsis next to the front end button.

Internal users have access to three reporting dashboards: the main dashboard, the project dashboard, a a dashboard for each participation tool used in the project. For more information about reporting click here.

This is a System role on District Engage. Reviewers can approve or reject new content, and new participation tools, and edit exisiting content and participation tools. See also Permissions, Roles.

In District Engage, RSVPs refers to invitations to events. When a participant RSVPs to an event, they have accepted the invitation and will attend.

Sitewide refers to an element or action that affects the entire website or is present on all pages.
In District Engage, a sitewide page refers to content such as Terms & Conditions or Privacy Policy. Sitewide pages are not regularly updated so are not suitable for communicating project information. See also Pages.

These tables provide key analytics in the context of the dashboard and the selected date filter. See also Reporting.

A structured questionnaire that collects data from respondents. See also Participation tools.

A system role grants the user application-wide permissions, such as accessing the dashboard. A system role is not specific to a team or project. System roles include Public users, Internal users, Admin and Super admin.

Within each team there are a number of roles, each with different tasks, permissions and levels of authority. Team roles include Author, Reviewer, Moderator and Manager.

Located in the Dashboard, the Top-level menu displays Content, Projects, People, Tenants and Settings. This menu gives you access to manage and view projects, teams or users, and settings. See also Left hand menu, User menu, Dashboard.

The number of unique visitors who submitted to a participation tool. If a single visitor makes multiple submissions within the context of the dashboard, this will be counted once as a unique participant. See also Unique visitors.

Project Updates keep the public informed of a project's progress. They are published on the project website and are also sent to members of the public who have registered their interest in a particular project.
To create an Update, select a Project from the Projects window. In the Left hand menu click Updates. You'll have the option to send a notification to your project's followers.
NB: In the context of reporting, Updates refers to the number of updates created within the selected date filter.

A user interface (UI) is the means by which a user interacts with a computer or device, including the design, layout, and functionality of visual elements and controls. The UI can refer to the Dashboard or the Front end.
For example, in District Engage the Dashboard user interface displays three menus which contain tools to create a project, manage teams and publish content.

A User profile is the personal information and preferences associated with a particular user account.
To manage your user profile, click on the Username on the top right of the screen and select Manage profile. View your personal profile details, update password and view interest categories.

The View Any (page, comment, etc) permission field allows you to see a full list of pages, projects and comments within the context of your permissions.
For System roles this permission applies to all sections of District Engage. For Team roles, the permission is dependant on the specific departments, campaigns or projects to which the user is assigned.

This is a permission in the Projects permission group, and can be selected to give users access to view non-published projects.

The workflow status is a Reporting widget that displays the number of projects that have been created, first published or archived within a set timeframe. See also Reporting.